778 Privacy Policy

1. Introduction

At 778, we take the privacy of our players seriously. This Privacy Policy describes how 778 (referred to as "778", "we", "us" or "the platform") collects, processes, stores and protects personal information when you use the 778 website at 778.ad and all related services — including sports betting, casino games, slots, fish games, promotions and customer support.

By registering an account with 778, you confirm that you have read and understood this Privacy Policy and that you consent to the collection and use of your personal data as described here. This policy applies to all registered players accessing 778 from Pakistan, regardless of the device or connection used.

We keep this policy updated to reflect changes in how we operate and to stay in line with evolving data protection standards. The "Last Updated" date at the top always reflects when the most recent revision was made. If you disagree with anything in this policy, you should stop using the platform and contact our support team to discuss your account options.

2. Data We Collect

778 collects only the information genuinely needed to operate the platform, process payments, prevent fraud and provide support. We do not collect data for the sake of it. Below is a summary of what we collect and why.

Account Registration Data

When you sign up for a 778 account, we collect:

This information is required to open your account, verify that you are at least 18 years old, and ensure that only you can access your balance and request withdrawals.

Identity Verification (KYC) Data

If your account reaches a withdrawal threshold or triggers our security checks, we may request a copy of a valid government-issued ID (such as a CNIC or passport) and proof of ownership of your registered payment method. This data is used solely for verification purposes and is handled with strict confidentiality.

Usage and Activity Data

We automatically collect certain technical and behavioural data when you use 778, including:

This data is used to maintain platform security, detect unusual activity, improve the user experience and provide relevant support when needed.

3. How We Use Your Data

Every piece of data we collect serves a specific and legitimate purpose. We do not use your personal information for anything beyond what is described below, and we never sell your data to third parties for marketing or advertising.

• Account Management: To create, maintain and secure your 778 account, including password recovery and account verification.
• Payment Processing: To handle deposits and withdrawals in PKR through your chosen method — JazzCash, Easypaisa, Raast, bank transfer or other supported mobile wallets.
• Identity Verification: To confirm your age and identity as required before processing larger withdrawals or when unusual activity is flagged on your account.
• Fraud Prevention: To monitor for suspicious patterns, multiple account usage, bonus abuse and other forms of fraudulent activity that could harm the platform or other players.
• Customer Support: To respond to your queries, resolve disputes, investigate complaints and improve our service based on feedback.
• Platform Improvement: To understand how players use 778, identify which games and features are most popular, and make informed improvements to the overall experience.
• Responsible Gaming: To monitor for signs of problem gaming behaviour and provide appropriate interventions, such as deposit limit alerts or support referrals, in line with our Responsible Gaming commitment.
• Communications: To send you transactional messages about your account, including deposit confirmations, withdrawal updates and bonus notifications. We do not send unsolicited marketing emails without your explicit opt-in consent.

4. Payment Data and Processing

All financial transactions on 778 are conducted in PKR. When you make a deposit or request a withdrawal, 778 collects the minimum payment information necessary to process the transaction — typically your mobile wallet number (for JazzCash or Easypaisa), your Raast ID, or your bank account details.

778 does not store full payment card numbers on our servers. Payment data is transmitted through encrypted, secure channels and processed in partnership with established payment processors that operate under their own data protection commitments. We share only what is strictly necessary with these processors to complete your transaction.

Deposits and withdrawals are matched to the same payment method where possible, as a standard anti-fraud control. This is not intended to inconvenience players — it protects your balance by ensuring only verified methods are used to move funds.

5. Data Sharing and Third Parties

778 does not sell, rent or trade your personal data to third parties for commercial purposes. Your information may be shared with trusted service providers only in specific circumstances:

• Payment processors (such as JazzCash, Easypaisa and Raast networks) receive the minimum transaction data required to complete deposits and withdrawals.
• Identity verification services may receive a copy of your KYC documents to confirm your identity before large withdrawals are processed.
• Fraud prevention and security partners may receive device and session data to help identify and block suspicious activity across the platform.
• IT and infrastructure providers that host and maintain the 778 platform may have access to anonymised or aggregated data for operational purposes only.

All third-party partners used by 778 are required to handle your data confidentially, use it only for the specific purpose we have authorised, and maintain appropriate data protection standards. We do not permit any partner to use your data for their own marketing or commercial purposes.

In cases where we are legally required to disclose data — for example, in response to a legitimate legal request or financial investigation — we will comply with applicable obligations while notifying you where permitted to do so.

6. Cookies and Tracking Technologies

778 uses cookies and similar technologies to make the platform function correctly and to understand how players use the site. A cookie is a small text file stored on your device when you visit a website. It allows the site to recognise your browser on return visits and maintain your session securely.

Types of Cookies We Use

• Essential cookies: Required for the platform to function. These handle session management, login state and security tokens. You cannot opt out of essential cookies without affecting your ability to use 778.
• Analytical cookies: Used to collect aggregated, anonymised data about how players navigate the platform. This helps us identify performance issues and improve features over time.
• Preference cookies: Store your settings, such as your preferred language or display settings, so you do not need to reconfigure them each visit.

You can manage cookie preferences through your browser settings. Blocking certain cookies may affect some features of the 778 platform. We do not use cookies to track your activity across unrelated third-party websites.

7. Data Security

778 uses a combination of technical and organisational measures to protect your personal data from unauthorised access, loss or disclosure. These include:

• SSL/TLS encryption for all data transmitted between your device and 778 servers.
• Encrypted storage of passwords — we never store passwords in plain text.
• Access controls that limit which team members can view sensitive player data.
• Regular security audits and monitoring for unusual access patterns or potential breaches.
• Secure payment processing via trusted payment gateways to keep your PKR transactions safe.

While we take every reasonable precaution, no online platform can guarantee absolute security. You also play a part in keeping your account safe — use a strong, unique password for 778 and never share your login credentials with anyone. If you suspect your account has been compromised, contact our support team immediately.

8. Your Rights

As a 778 player, you have the following rights regarding your personal data. To exercise any of these, contact our support team using the details in the Contact section below.

• Right of Access: You can request a copy of the personal data 778 holds about you. We will respond within a reasonable timeframe and provide the information in a readable format.
• Right to Rectification: If any of your personal data is inaccurate or out of date, you can request that we correct it. This includes updating your registered mobile number, email address or other contact details.
• Right to Erasure: You may request deletion of your personal data, subject to any legal or regulatory retention obligations (for example, transaction records that must be kept for a defined period). Requesting erasure will typically mean closing your account.
• Right to Restriction: In certain circumstances, you can ask us to restrict how we process your data — for example, while a dispute is being resolved.
• Right to Withdraw Consent: Where processing is based on consent (such as receiving promotional communications), you may withdraw that consent at any time without affecting the lawfulness of prior processing.

9. Data Retention

778 retains your personal data only for as long as it is necessary for the purposes set out in this policy. In practice, this means:

• Active accounts: Data is retained for the lifetime of your account plus a standard period after closure to handle any pending disputes or regulatory requirements.
• Transaction records: Financial transaction data, including deposit and withdrawal history in PKR, is retained for a minimum period required by applicable financial record-keeping standards.
• KYC documents: Identity verification documents are retained for the period required by our verification partner's compliance obligations and deleted securely thereafter.
• Support communications: Records of support interactions are kept for up to 24 months after your last contact to assist with follow-up queries or dispute resolution.
• Deleted accounts: When an account is closed and the retention period has elapsed, personal data is permanently deleted or anonymised so it can no longer be linked to you.

10. Updates to This Policy

778 reserves the right to update this Privacy Policy at any time. When we make significant changes, we will update the "Last Updated" date at the top of this page and, where appropriate, notify registered players by email or via an in-platform notification.

We encourage you to review this policy periodically so you are aware of how your data is being handled. Your continued use of the 778 platform after any changes have been published means you accept the updated policy. If you have concerns about any revision, please contact us before continuing to use the platform.

11. Contact Us

If you have questions about this Privacy Policy, want to exercise any of your data rights, or need to report a privacy concern, please reach out to our team. We take all data enquiries seriously and aim to respond promptly.

[email protected]

You can also visit our FAQ page for quick answers to common questions about accounts, data and payments, or review our full Terms and Conditions for the complete picture of how 778 operates.